Last updated: 16 September 2026
Refined Air respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how Refined Air collects, uses, stores and protects personal information when you visit our website, contact us, request a quote, engage our services or otherwise interact with our business.
1. About Refined Air
Refined Air provides air conditioning and refrigeration installation, maintenance, servicing and related services to residential and commercial customers.
Business name: Refined Air
ABN: 98 684 781 593
Business address: 4/24 Galbraith Loop, Falcon WA 6210
Phone: 0420 370 868
Email: admin@refinedair.com.au
For privacy enquiries, you can contact us using the details above.
2. Personal information we collect
Depending on how you interact with us, we may collect information including:
We only seek to collect information that is reasonably necessary for our business activities and the services we provide.
3. How we collect personal information
We may collect personal information directly from you when you:
We may also receive information through technology and third-party services used to operate our website and business.
4. How we use your information
We may use your personal information to:
We will not use your personal information for purposes unrelated to our business activities unless permitted or required by law.
5. Website enquiries and Podium
Our website may use Podium to receive and manage customer enquiries and communications.
Information submitted through website enquiry forms may be transmitted to or processed through Podium so that Refined Air can respond to your enquiry, communicate with you and manage customer interactions.
Podium may process information in accordance with its own privacy practices and terms.
By submitting your information through our website, you acknowledge that your information may be processed by the third-party services we use to operate our business.
6. Google services and analytics
We may use services provided by Google, including Google Analytics and/or Google advertising services, to understand how visitors use our website, measure website performance and improve our online marketing.
These services may use cookies, tracking technologies or similar technologies to collect information about website visits and interactions.
The information collected may include information such as pages visited, approximate location, device type, browser information and interactions with the website.
Google may process information in accordance with its own privacy policies.
7. Meta services and advertising
Refined Air may use services provided by Meta, including Meta Business tools and advertising technologies, to operate our social media presence, advertise our services and measure the effectiveness of advertising.
These technologies may use cookies, pixels or similar tracking technologies to collect information about interactions with our website or advertisements.
This information may be used to help us understand advertising performance and deliver or measure relevant advertising.
Meta may process information in accordance with its own privacy policies and terms.
8. Cookies and tracking technologies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help a website remember information about your visit, understand website usage and improve your experience.
We may use cookies and similar technologies provided by GoDaddy, Google, Meta and other service providers.
Where available, you may be able to manage your cookie and tracking preferences through our website’s cookie settings or through your browser settings.
Disabling certain cookies may affect the functionality of some parts of our website.
9. Disclosure of personal information
We may disclose personal information to third parties where reasonably necessary to operate our business or provide our services.
These parties may include:
We do not sell your personal information.
10. Overseas disclosure
Some of the third-party service providers we use may store or process information outside Australia.
For example, technology, website, communications, analytics and advertising providers may operate servers or services in other countries.
Where applicable, we take reasonable steps to use reputable service providers and protect personal information in accordance with applicable privacy requirements.
11. Direct marketing
We may contact existing customers or prospective customers about Refined Air services, maintenance reminders, promotions or other business updates where permitted by law.
You can ask us to stop sending marketing communications at any time by contacting us or using an unsubscribe option where provided.
We will process your request within a reasonable timeframe.
12. Storage and security
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, modification or disclosure.
Personal information may be stored electronically using our own systems and third-party cloud-based services.
No method of electronic transmission or storage can be guaranteed to be completely secure. However, we take reasonable measures appropriate to the nature of the information we hold.
13. How long we keep information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain appropriate business and financial records, resolve disputes and comply with legal or regulatory obligations.
When personal information is no longer required, we may securely delete, destroy or de-identify it where appropriate.
14. Accessing or correcting your information
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before providing access to or making changes to personal information.
Requests can be made using the contact details provided below.
15. Privacy complaints
If you believe that Refined Air has mishandled your personal information or breached applicable privacy requirements, please contact us so that we can investigate and attempt to resolve your concern.
Please provide as much information as possible about your concern, including the relevant dates and communications.
We will review and respond to your complaint within a reasonable timeframe.
If you are not satisfied with our response and the Privacy Act 1988 applies to your circumstances, you may contact the Office of the Australian Information Commissioner (OAIC).
Further information about making a privacy complaint is available from the OAIC website.
16. Third-party websites and social media
Our website may contain links to third-party websites or social media platforms, including Facebook, Instagram, Google or other websites.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policies of those websites before providing them with personal information.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or legal requirements.
The updated version will be published on our website with the revised “Last updated” date.
18. Contact us
If you have any questions about this Privacy Policy or would like to make a privacy enquiry, please contact:
Refined Air
4/24 Galbraith Loop
Falcon WA 6210
Phone: 0420 370 868
Email: admin@refinedair.com.au
We are committed to handling your personal information responsibly and transparently.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.